Terms & Conditions

Welcome to Notshi Hive. These Terms and Conditions govern your use of our website and the purchase of products through our online store.

By accessing our website, placing an order or purchasing any product from Notshi Hive, you acknowledge that you have read and agreed to these Terms and Conditions. Please read them carefully before placing an order.

1. About Notshi Hive

Notshi Hive is a South African bee-focused business committed to protecting bees, supporting communities and producing authentic honey and bee-related products.

Our products and services may include:

• Pure honey and honey-based products.

• Beeswax products, including lip balms and other skincare products.

• Beekeeping-related products.

• Live bees and bee colonies, subject to separate arrangements.

• Bee removal and related services, subject to individual quotations and agreements.

2. Acceptance of Orders

2.1. All orders placed through our website are subject to product availability and acceptance by Notshi Hive.

2.2. Once an order has been placed, you will receive an order confirmation or acknowledgement.

2.3. An order confirmation does not necessarily mean that the order has been dispatched. Orders will be processed once payment has been successfully received and the order has been accepted.

2.4. Notshi Hive reserves the right to decline or cancel an order where:

• A product is out of stock or unavailable.

• There has been an obvious pricing or product-description error.

• Payment cannot be verified.

• Delivery cannot reasonably be arranged.

• Fraudulent or suspicious purchasing activity is suspected.

2.5. If we cancel an order after receiving payment, the customer will receive a refund of the amount paid.

3. Product Information and Descriptions

3.1. We make every reasonable effort to ensure that product descriptions, photographs, prices and specifications displayed on our website are accurate.

3.2. Product photographs are for illustrative purposes. Actual packaging, labelling, colour, appearance or presentation may differ slightly.

3.3. Honey is a natural agricultural product. Its colour, flavour, aroma, texture and consistency may vary depending on floral sources, season, harvesting conditions and other natural factors.

3.4. Natural crystallisation of honey is a normal process and does not, by itself, indicate that the honey has spoiled or is of inferior quality.

3.5. Customers should carefully read product descriptions, ingredients, sizes, quantities and any usage instructions before purchasing.

4. Pricing and Payment

4.1. All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

4.2. Prices may change from time to time without prior notice. However, changes will not affect orders already accepted and paid for, except where an obvious pricing error has occurred.

4.3. Delivery fees, where applicable, will be communicated or displayed during checkout.

4.4. Orders must be paid for using the payment methods made available on our website or otherwise agreed with Notshi Hive.

4.5. We reserve the right to withhold processing or dispatching an order until payment has been successfully verified.

4.6. Customers are responsible for ensuring that their payment details and billing information are correct.

4.7. Notshi Hive does not intentionally collect or store complete bank card details where payments are processed through an external payment service provider.

5. Delivery and Shipping

5.1. We aim to deliver orders to the delivery address provided by the customer during checkout.

5.2. Delivery availability, fees and estimated delivery times will depend on the customer's location, the products ordered and the courier or delivery service used.

5.3. Estimated delivery times are provided as guidelines and are not guaranteed unless expressly agreed otherwise.

5.4. Orders will generally be dispatched once payment has been confirmed and the products are ready for shipment.

5.5. Customers are responsible for providing a complete and accurate delivery address, contact number and other necessary delivery information.

5.6. Additional delivery charges resulting from incorrect addresses, failed delivery attempts or customer-requested changes may be charged to the customer where reasonably applicable and legally permitted.

5.7. Customers should inspect their orders upon delivery and report missing, incorrect, damaged or defective products as soon as reasonably possible.

5.8. Notshi Hive will not be responsible for delays caused by circumstances beyond our reasonable control, including severe weather, courier disruptions, strikes, road closures or other unforeseen events. This does not affect any consumer rights provided by law.

6. Special Conditions for Live Bees and Bee Colonies

IMPORTANT: LIVE BEES ARE NOT AVAILABLE FOR STANDARD ONLINE SHIPPING.

6.1. Live bees, bee colonies, swarms, queens or other live bee-related products cannot be purchased on the assumption that they will be delivered through our ordinary online checkout and courier services.

6.2. Bees can only be shipped, transported, supplied or collected upon a separate agreement with Notshi Hive.

6.3. Such an agreement must be concluded before any transportation or supply arrangements are made.

6.4. The separate agreement may cover:

• The type and quantity of bees or colonies.

• Availability and seasonal considerations.

• Collection or transportation arrangements.

• Suitable packaging and handling.

• Transportation costs and payment arrangements.

• The proposed delivery or collection date.

• The customer's responsibilities for receiving and housing the bees.

• Any applicable permits, regulatory requirements or special conditions.

6.5. The safety and welfare of the bees are important to us. We reserve the right to refuse transportation or delivery arrangements where suitable conditions cannot be established.

6.6. Live bees will only be supplied or transported where the relevant arrangements are considered safe, practical and legally permissible.

6.7. Customers must not assume that placing an order, making payment or submitting an enquiry automatically guarantees the availability or delivery of live bees.

6.8. Any special arrangements relating to live bees will be governed by the separate written agreement between the customer and Notshi Hive.

7. Returns, Refunds and Exchanges

We want our customers to be satisfied with their purchases. Our returns and refunds policy is intended to provide a fair process while protecting the quality and safety of our products.

7.1. Damaged, defective or incorrect products

If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the affected product and packaging, where applicable.

We will assess the matter and, where appropriate, arrange a replacement, repair, refund or other remedy in accordance with applicable consumer-protection legislation.

7.2. Change-of-mind returns

For eligible online purchases, customers may have a statutory cooling-off right under the Electronic Communications and Transactions Act.

Where applicable, customers may cancel a qualifying online transaction within seven days after receiving the goods, without giving a reason.

The customer may be responsible for the direct cost of returning the goods, as permitted by law.

This right is subject to the statutory exclusions and limitations that may apply to particular products or transactions.

7.3. Opened and used products

For hygiene, food-safety and product-integrity reasons, we generally do not accept voluntary change-of-mind returns of products that have been opened, used, unsealed or tampered with.

However, this restriction does not remove or limit any rights a customer may have in respect of defective, unsafe, unsuitable or incorrectly supplied goods under applicable law.

7.4. Food and perishable products

Honey and other food-related products must be handled and stored appropriately.

We generally cannot accept voluntary returns of opened food products or products where the original seal has been broken, except where a return or other remedy is required by law.

Customers should notify us promptly if a food product arrives damaged, contaminated, leaking, spoiled or otherwise not fit for its intended purpose.

7.5. Refund processing

Approved refunds will generally be processed using the original payment method, where reasonably possible.

Refund processing times may depend on the payment provider or financial institution involved.

Where a refund is required by law, the applicable statutory timeframe will apply.

7.6. Products purchased during promotions

Products purchased during promotions, sales or special offers remain subject to the same statutory consumer protections as ordinary purchases.

A promotional or discounted price does not remove a customer's legal rights relating to defective or incorrectly supplied products.

7.7. How to request a return or refund

Please contact us using the details below:

Email: info@notshihive.co.za

Telephone: 073 859 7001

Please include your order number and a clear explanation of your request.

8. Cancellation of Orders

8.1. Customers who wish to cancel an order should contact Notshi Hive as soon as possible.

8.2. We will make reasonable efforts to stop an order that has not yet been dispatched.

8.3. Orders that have already been dispatched may not be cancellable through our ordinary order-cancellation process. However, applicable statutory cancellation and return rights remain unaffected.

8.4. Any cancellation charges for specially arranged, custom-made or reserved products will only be imposed where permitted by law and, where applicable, reasonably disclosed and agreed in advance.

8.5. Live bee orders and special transportation arrangements are subject to their separate written agreements and applicable legislation.

9. Product Storage and Customer Responsibility

9.1. Customers are responsible for following the storage, handling and usage instructions supplied with each product.

9.2. Honey and other food products should be stored in appropriate conditions, away from contamination and excessive heat.

9.3. Beeswax skincare and personal-care products should be used according to their product descriptions and instructions.

9.4. Customers should review ingredient information before using any skincare or personal-care product, particularly where they have known allergies or sensitivities.

9.5. Notshi Hive shall not be responsible for damage resulting from improper storage, misuse, contamination after delivery or failure to follow reasonable product instructions, subject to applicable consumer rights.

10. Bee Removal and Related Services

10.1. Bee removal and related services are not automatically included in ordinary online product purchases.

10.2. Customers requiring bee removal must contact Notshi Hive to arrange an assessment, quotation and service appointment.

10.3. The scope, price, location, timing and conditions of any bee removal service will be agreed separately.

10.4. A quotation does not constitute a confirmed booking unless accepted by both parties.

10.5. Customers must provide accurate information about the location and nature of the bee activity.

10.6. Customers should not attempt to remove, disturb, poison or destroy a bee colony themselves. They should seek appropriate assistance.

10.7. Any service-related cancellation fees or deposits will be communicated and agreed upon before the service is confirmed, subject to applicable law.

11. Limitation of Liability

11.1. Notshi Hive will take reasonable care to ensure that products are properly described, packaged and supplied.

11.2. Nothing in these Terms and Conditions excludes or limits any consumer right, warranty or liability that cannot lawfully be excluded or limited under South African law.

11.3. Subject to applicable law, Notshi Hive will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

11.4. Customers remain responsible for ensuring that products are suitable for their intended use and that they follow relevant instructions and warnings.

12. Privacy and Protection of Personal Information

12.1. Notshi Hive respects the privacy of its customers and is committed to handling personal information responsibly.

12.2. Personal information collected through our website may include:

• Customer names and surnames.

• Email addresses.

• Telephone numbers.

• Billing and delivery addresses.

• Order details and transaction references.

• Information voluntarily supplied through enquiry forms.

12.3. We may use this information to:

• Process and fulfil orders.

• Arrange deliveries.

• Communicate order confirmations and updates.

• Respond to enquiries and complaints.

• Process refunds and exchanges.

• Maintain business and transaction records.

• Meet applicable legal and regulatory obligations.

12.4. Personal information may be shared with trusted third-party service providers, such as payment processors, couriers and website service providers, where necessary to fulfil an order or operate our business.

12.5. We will not sell customers' personal information to third parties.

12.6. Personal information will be handled in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African legislation.

12.7. Customers may contact us to enquire about their personal information or exercise applicable rights under POPIA.

12.8. A separate Privacy Policy may provide further information about our information-handling practices.

13. Website Use and Intellectual Property

13.1. All website content, including text, photographs, product descriptions, graphics, logos and branding, belongs to Notshi Hive or its respective rights holders, unless otherwise stated.

13.2. No website content may be copied, reproduced, distributed or used commercially without prior written permission, except where permitted by law.

13.3. Customers may not use the website for unlawful purposes, fraudulent transactions or activities that interfere with the website's operation.

13.4. We reserve the right to restrict access to the website where misuse or unlawful activity is suspected.

14. Website Availability and Errors

14.1. Notshi Hive aims to keep the website accessible and operational but does not guarantee uninterrupted access.

14.2. Website content, product listings, pricing and availability may occasionally contain errors or require updates.

14.3. We reserve the right to correct genuine errors and update website information.

14.4. Where an error affects an order that has already been paid for, we will contact the customer and provide an appropriate solution, including a refund where necessary.

15. Third-Party Services

15.1. Our website may use or link to third-party services, including payment gateways, courier companies and social media platforms.

15.2. Such services are operated independently and may have their own terms, conditions and privacy policies.

15.3. Notshi Hive is not responsible for the independent content or privacy practices of third-party websites, subject to any liability imposed by applicable law.

16. Force Majeure

16.1. Notshi Hive will not be held responsible for delays or failure to perform obligations caused by events beyond our reasonable control.

16.2. These events may include natural disasters, severe weather, pandemics, civil unrest, strikes, transport disruptions, government restrictions, power outages or other unforeseen circumstances.

16.3. We will make reasonable efforts to notify affected customers and find an appropriate alternative where possible.

17. Changes to These Terms and Conditions

17.1. Notshi Hive reserves the right to amend these Terms and Conditions from time to time.

17.2. Updated terms will be published on our website with a revised effective date.

17.3. Changes will generally apply to transactions entered into after the updated terms have been published. Existing transactions will remain subject to the terms applicable when the order was accepted, unless a change is required by law or agreed by the parties.

18. Governing Law

18.1. These Terms and Conditions are governed by the laws of the Republic of South Africa.

18.2. Any dispute arising from the use of our website or the purchase of products will be dealt with in accordance with applicable South African law.

18.3. Nothing in these terms prevents a customer from exercising their rights before the relevant consumer-protection authorities or other competent bodies.

19. Contact Details

For questions, complaints, order enquiries, returns, refunds or special arrangements involving live bees, please contact us:

NOTSHI HIVE

Website: www.notshihive.co.za

Email: info@notshihive.co.za

Telephone: 073 859 7001

Physical address: Thohoyandou, Limpopo, 0950, South Africa.

For live bee transportation, collection or supply, please contact us directly before placing an order.

Thank you for supporting Notshi Hive.

Protecting Bees. Supporting Communities. Producing Authentic Honey.